Terms and Conditions
If you are unsure of anything please contact us and we are happy to explain everything to you.
Magic Rentals SL (“We”, “Us” or “Magic Rentals”) acts as an agent in the booking of your rental accommodation. We arrange your accommodation with the Principal (the apartment owner, or property manager). Your contract will be with the Principal. Any actions we take and the terms of business on which we arrange your accommodation with the Principal are done on their behalf. As an agent we do not accept responsibility for the provision of your accommodation by the Principal, with whom you have the contract. Magic Rentals may also act as a Principal.
We take great care in inspecting the accommodation on your behalf. However, your contract for the provision of the property is between you and the Principal.
Bookings and Confirmations
We require a deposit to hold your reservation. The amount will depend on the apartment being booked but is typically 20-30% of the total charge. The total charge is the full amount payable for the entire stay and your apartment rental contract will only be valid after full payment has been received and acknowledged by Us. Some apartments and some locations require full advanced payment. This will be explained to you during the booking process.
This reservation deposit needs to be made by credit or debit card, or bank transfer. Once the deposit amount has been received we will send you a confirmation e-mail. If applicable, the remaining payment is due in advance or on the day of your arrival, payable by credit card as detailed in your confirmation e-mail. It may be possible to pay the remaining payment in cash, please contact us if you require this. Please, note a valid credit or debit card is required for ALL bookings in case of damage (see below).
If paying by credit card, only Visa or Mastercard are accepted. Your confirmation email will detail the payment method and amount due. Your apartment is not confirmed until Magic Rentals sends you a confirmation e-mail. If, for whatever reason, we are unable to process your credit or debit-card payment, or other payment method agreed, we will seek an alternative payment method with your agreement. If no alternative is agreed, the reservation is cancelled and no booking is confirmed.
Please note that the reservation deposit for all reservations is non-transferable and only refundable in compliance with the cancellation charges below. You authorize Magic Rentals to deduct such sums from your credit or debit card you supplied when making the deposit payment.
If the client cancels a confirmed reservation, there is a cancellation charge payable to Us that will depend on the number of days before the beginning of the rental period. This is to cover, amongst other things, the lost revenue from the apartment and our costs incurred.
More than 90 days before: €50 administration fee.
15-90 days before: 20% of the total charge, minimum of €100
Less than 15 days or no show: the total charge.
In the event that the client requests changes the dates or apartment, it will be understood as a new reservation and it shall be subject to the cancellation conditions accordingly.
It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation, including force majeure, will be subject to our clear and simple cancellation policy stated herein.
If the Principal should be unable to provide to the client the property he has booked, they reserve the right to transfer him to a property of similar characteristics, with the assistance of Magic Rentals.
If no agreement can be reached both contractual parties are authorised to cancel the contract. In this case Magic Rentals will refund to the client all monies paid (except the part corresponding to the days that the apartment was used, if this were the case). Magic Rentals, or the Principal, will not be liable for further claims by the client.
All cancellations or changes must be made and confirmed via email to email@example.com. Only once you have had a response back from Magic Rentals via email will your cancellation or change be confirmed. The cancellation therefore may take up to 72 hours to be confirmed. Cancellations or changes by phone are not accepted.
Upon arrival, guests will be asked to provide a damage deposit as well as a valid credit card number to guarantee the safe return of the apartment and its contents. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your party will be deducted from your damage deposit and that you will also be liable for any damages in excess of the damage deposit amount. Depending on the apartment offered, a damage deposit ranging from 200-500 Euros will be requested upon arrival. This damage deposit is payable by a preauthorisation of a debit or credit card. Please see your confirmation email to see which method of payment is required.
Credit Card: All damage deposits paid by credit card will be refunded to the same credit card used for payment 6 to 8 days after your check-in date assuming the apartment is undamaged.
Reasonable use of electricity and gas is included in the rental. At check-in, expected usage will be explained to you. Excessive usage, for example leaving air conditioning on all day with the property vacant will constitute damage and the excess cost thereof will be chargeable. This will be detailed on your check-in documents.
Please ensure that we have an updated arrival time for you so that we can plan for your check-in and keep your contact person informed about any delays or changes. Your contact person will be provided with your telephone number and email address should they need to contact you regarding your arrival time. You can send us this information via e-mail to firstname.lastname@example.org or by calling us on (+34) 915 323 265.
Your arrival and departure confirmation email clearly states where to meet your contact person on the day of your arrival. This will normally be at the apartment address. You should call your contact person on arrival at the airport (or 1 hour from destination city if travelling by car) and confirm you expected arrival time at the apartment, or other agreed rendez-vous location.
Make your way to the apartment where you will be greeted by your check-in agent and given the keys and instructions for the apartment.
Please note: for arrivals from 20:00 onwards, and weekends or local holidays, there is a "late check-in" fee of 30 euros, or 50 if after midnight. Please note check-in is between 14.30 and 24.00. The late check-in fee is payable in cash direct to the check-in agent.
Departures are at 10.30hrs or before. Any unauthorized departures after 11:00 will be penalized. If you require a later departure please ask when you check-in if this is possible. We will try to accommodate you, providing our next arrival is not on the same day. If it is possible, you can stay in the apartment until 18.00, paying 50% of the rental cost per night. Any departures after 18:00 will be subject to the full price per day. On the departure day you should leave the apartment tidy with all rubbish correctly disposed of.
At check-in the departure procedure will be explained to you. Normally this will mean leaving the keys in the apartment, this may mean leaving the keys directly in the property. The check-in member of staff will explain exactly the procedure and it will also be written on your check-in documents.
Please make sure you take all your belongings as you will appreciate we are unable to keep left items.
The rental agreement is for agreed period only and is not intended to create the relationship of Landlord and Tenant between the Guest and Us or the Principal. The Guest shall not be entitled to a tenancy, or to any assured short hold or assured tenancy or any statutory protection, that may be applicable in the local country.
The apartment shall be cleaned prior to the arrival of each client. When leaving, the client is obliged to leave the apartment in a reasonable condition, with all rubbish disposed of correctly.
Number and identity of the guests
The client will inform Magic Rentals of the number of guests included within the booking. The client named on booking confirmation email will be responsible for the activities of all the other guests, and must be present at check-in. Unless otherwise agreed by Magic Rentals, only the number of persons indicated by the client when booking shall be authorised to use the apartment. Numbers of guests greater than this amount may be subject to an additional charge
In the event of any infringement of the obligations contained in the terms and conditions, Magic Rentals at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
Use of the Apartment
Please observe that Magic Rental's Terms and Conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Guests staying in a Magic Rentals apartment should know that if parties or loud music are heard, or neighbours complain and/or police are called, it can result in immediate eviction regardless of the time of day or night.
The client signing the check in form will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, Magic Rentals or the Principal shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation. This will also result in loss of prepaid rent and refundable damage deposit. Also note that by booking with Magic Rentals you have already accepted our terms and conditions and will therefore be expected to abide by these rules. You will also be expected to sign these rules upon check-in on your arrival day. QUIET TIME IS EVERY DAY FROM 22.00 PM to 10.00 AM.
We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where people have to live and get up for work and the nightly rest of these inhabitants must be respected.
The owner of the property, the Principal, may have additional house rules that will be explained to you at check-in. These house rules will be in addition the terms and conditions outlined herein.
Pets are not allowed
Smoking is not allowed in any of our apartments. If there has been any smoking the apartment, further cleaning will be chargeable
Neither Magic Rentals nor the Principal (the owner of the apartment) shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, personal injury, death, losses because of fires, robbery or criminal behaviour. In case of any infringement of the aforementioned obligations, Magic Rentals at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
In the highly unlikely event that the Principal is unable to provide you, the client, with the particular apartment that was booked, the Principal and Magic Rentals will endeavour to find an apartment of similar properties subject to availability. In the event that no agreement can be reached in finding your suitable alternative accommodation, it will be assumed that you wish to receive a refund. Magic Rentals SL, or the Principal, will not be liable for further claims by the client.
All apartment descriptions and information is supplied in good faith. Whilst Magic Rentals do their utmost to maintain accuracy and to check details wherever possible, Magic Rentals cannot be held liable for any errors or omissions that may arise.
Magic Rentals also reserve the right to change information published on the site at any time including rates, descriptions and photographs. Magic Rentals makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
Magic Rentals reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties, using the site, to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis.
By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes. These terms do not affect consumer statutory rights.